Refund Policy
At DrSoft SRL, we want you to be fully satisfied with our proxy infrastructure services. This refund policy outlines the conditions under which refunds are available.
1. 7-Day Money-Back Guarantee
New customers are eligible for a full refund within 7 calendar days of their initial purchase. If our services do not meet your expectations during this period, contact our support team and we will process a complete refund with no questions asked.
This guarantee applies to:
- First-time purchases of any proxy plan
- New accounts only (one guarantee per customer or organization)
2. Pro-Rata Refunds
After the initial 7-day period, if you cancel your subscription mid-cycle, you may be eligible for a pro-rata refund for the unused portion of your current billing period. Pro-rata refunds are calculated based on the number of remaining full days in your billing cycle at the time of cancellation.
Pro-rata refunds apply to monthly and annual subscription plans. They are processed within 10 business days of the cancellation request.
3. Non-Refundable Cases
Refunds are not available in the following situations:
- Accounts terminated due to violation of our Terms of Service, including prohibited use
- Bandwidth or traffic already consumed during the billing period
- Custom or enterprise plans with separate contractual terms
- Add-on services or one-time setup fees, unless otherwise stated
- Requests made more than 30 days after the billing date in question
4. How to Request a Refund
To request a refund, follow these steps:
- Send an email to contact@drsoft.com with the subject line "Refund Request"
- Include your account email address and the plan or invoice you are requesting a refund for
- Briefly describe the reason for your request
Our team will review your request and respond within 2 business days. Approved refunds are processed to the original payment method within 10 business days. Depending on your bank or payment provider, it may take an additional 5 to 10 business days for the refund to appear on your statement.
5. Chargebacks
We encourage you to contact us directly before initiating a chargeback with your payment provider. We are committed to resolving billing issues promptly and fairly. Filing a chargeback without first contacting DrSoft may result in account suspension while the dispute is under review.
6. Changes to This Policy
DrSoft reserves the right to modify this refund policy at any time. Changes will be posted on this page with an updated revision date. Active subscribers will be notified of material changes via email.
7. Contact
For questions about this refund policy or to submit a refund request, contact us at contact@drsoft.com.